( this was so what I wanted to do ) ^^^
Well, I am not usually the one to call and complain about any store or company but yesterday, I just had to. Let me start from the beginning. I woke up on a mission. To first get my change and cash it in at those machine (which name of company I will not name), then to stop by a very well know electronic store and get my husbands christmas gift, then to swing by my local post office to send out some christmas presents on time. First I ended up having to go to 3 different places because the coin machines where either out of service or full. That alone took some time with driving around. Then I finally got to the electronic store. It should have been quick and easy since I already knew what I was getting. Once I grabbed the gifts I walked to the front of the store and stood in line. Quickly an employee came up to me and told me that she could take me at her register that was in the movies section so that it would be faster. At first I thought that was amazing. Quick and easy customer service, guess I spoke to soon. Quickly she had asked me for my drivers license which I then realized my husband had it in his wallet from the last time we went out. I quickly apologized and then asked her why did she need to see it. First she gave me the excuse that it was to make sure of my age because of what I was buying (1 movie and a playstation headphones) and then when I told her I am clearly over 18 she changed her story that she needed to see it because she needed to match my name to my credit card. Yes while I fully understand that the rule is there to "protect" my identity and appreciate it, I asked if there was anything else she could except so that I didn't have to drive all the way home to go get my license then to drive all the way back. Now mind you she just needed to "match" my name. And as I am fully aware that a Costco card is not a government form of ID, it did have my name and photo on it. But with my job before baby was issuing military ID cards and knowing rules can not just be broken, I said ok and said I would be right back. As I was driving home I decided to call the corporate office to just let them know that yes this ID rule is to help us, it is now making me have to drive all the way home. They told me thank you and that my "complaint" was noted. When I got back to the store I went and got my stuff and stood in line again. I get to the register and the man finished my transaction and DID NOT ASK FOR MY DRIVERS LICENS !!! When he handed me my recipe I literally had to tell myself not to scream like a crazy person and that I was a lady with class. I quickly took a breath and calmly asked the man, "can you please call for a manager" he quickly asked if there was something wrong and I assured him that it wasn't his fault but that I am very upset and would like to talk to a manager. Shortly after a manager pulled me aside and I told him exactly what happened and with out me pointing fingers at anyone because I didn't want to get anyone fired right before christmas but so that they knew they just made me drive all the way home for nothing. His response "ok, I'll talk to her, she must of messed up, sorry" and walked away from me. At that point I was livid. How could he say "I'll talk to her" if I never even pointed her out or said her name. I was being "blown off". So not only did I call corporate once but as I stormed out of the store as I was already starting to redial the number yet again. At this point I had to take yet another breath so that I wouldn't sound like those crazy people yelling up a storm. Remember Xiara you are classy not trashy, is exactly what I told myself as I waiting on hold. Not only was the rep on the line calm and understanding, he gave me a $20 gift card that is already in the mail for my hassle and that he assured me they where sorry for the madness. You tell me what stores does that. Im happy now lol. But wait, as I was on the phone with the rep I had already made it to the post office and there was no air conditioning and I was in line for 2 hours while the hot sun was beaming on my back through the window. So lets just say yesterday was a long day!
